Fortunata Gallery provides both domestic and international shipping services for selected products and collections. Every order is prepared carefully to ensure safe handling, proper packaging, and smooth delivery to the customer’s destination.
Delivery times may vary depending on destination region, courier availability, customs clearance, weather conditions, holidays, and shipping volume. Orders are generally processed after payment verification has been completed successfully.
Domestic shipments within Indonesia typically require several business days depending on the selected courier and delivery location. International shipping may require additional transit time due to customs inspection and regional import regulations.
Tracking information will be provided once the package has been processed and scanned by the courier system. Customers may use the tracking number through the Order Tracking page to monitor shipment progress and delivery updates.
Please note that certain fragile, liquid, perishable, or restricted items may require special handling and may not be eligible for shipment to certain countries or regions.
Fortunata Gallery works with selected logistics partners including JNE, J&T, SiCepat, Ninja Express, DHL, FedEx, EMS, and other regional courier services depending on destination and availability.
Customers are encouraged to ensure that shipping details and contact information are entered correctly during checkout to help avoid delays or unsuccessful delivery attempts.