Fortunata Gallery aims to provide quality products and careful packaging for every order. If customers experience issues with damaged items, incorrect products, or shipping-related concerns, our support team will review each case individually to provide appropriate assistance whenever possible.
Return or exchange eligibility may depend on product category, condition, hygiene considerations, food safety regulations, and shipping circumstances. Certain products such as consumables, personalized items, opened products, intimate goods, perishable items, or clearance products may not be eligible for return or exchange.
Customers are encouraged to contact Customer Support as soon as possible after receiving the package if there are any concerns regarding the order. Supporting photos, videos, or shipment documentation may be required during the review process.
Approved return requests may require customers to return products in their original condition and packaging whenever applicable. Shipping fees, customs charges, or return delivery costs may vary depending on the situation and destination.
Fortunata Gallery reserves the right to review and determine return eligibility based on product condition, order history, and transaction verification.